Frequently Asked Questions About Our Terms
Contact support with your account ID and closure reason; we verify your identity, process any outstanding withdrawals, then close the account and lock access. Your data remains available for seven years if disputes arise. Account closure takes 24–48 hours.
Yes. Update your name, email or phone number in account settings or ask support; changes are logged and verified. Payment method updates require re-linking and re-verification. We retain old details for dispute purposes.
Core terms apply universally, but access and eligibility depend on local law. Players in different regions may see different game availability, payment methods or account features. Support can confirm what applies to you.
Contact support with details of the dispute and any supporting transaction records. We investigate within 14 days, review the transaction against policy, and notify you of the outcome with a detailed explanation.
We retain closed-account data for seven years to resolve disputes, prevent fraud and comply with local record-keeping rules. After seven years, data is securely deleted. You can request deletion sooner if local law permits.
Yes. Deposits through these methods are governed by our payment terms, which cover transaction verification, reversal rights, and security requirements. Each payment method has specific clearing times and limits outlined in your account.
We may update terms to reflect new regulations, security measures or account features. We notify all players 30 days before changes take effect via email and in-account message. Continued use means acceptance of updated terms.
