Privacy Questions Answered
We collect your name, email, phone number, date of birth and banking details to verify your identity and process deposits and withdrawals. We also log your IP address and device information for security. This helps us prevent fraud and comply with local identity verification requirements.
We retain your account records for three years after closure for compliance, dispute resolution and chargeback handling. Transaction histories and personal details are securely archived but not used for marketing or lobbying purposes during this retention period.
Yes. Log into your account, go to Account Settings, select Privacy and Security, and request your data file. We'll compile all personal information, transactions and communications you've had with us and email it to you within seven working days.
No. We do not sell or rent your personal data to third parties. We share information only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with legal authorities where required by law.
Payments are processed through certified, PCI-compliant gateways. We never store your full bank details; only transaction references and the last four digits are kept on file for your withdrawal history. All data is encrypted in transit.
Contact our live chat immediately or send an email to our support team. Change your password right away and enable account recovery options in your security settings. We'll review your account activity and advise on further steps.
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