Your Legal Rights and Account Rules
By creating an account, you agree to our terms of service, which govern gameplay, deposits, withdrawals and dispute resolution. Terms depend on local law in your region. You can review the full terms in Settings > Legal & Account or request a copy from support anytime.
We encrypt your name, contact details and payment information using industry-standard security protocols. Data is stored on secure servers and accessed only by authorised personnel for account management, fraud prevention and legal compliance.
Yes. Email support with your account ID and write 'Data Request' in the subject line. We compile your full account history, transactions and personal records within 5 business days and send them securely to your registered email address.
Contact support immediately with your account ID and withdrawal request number. We investigate the transaction, verify the destination wallet and check for authorisation issues. Resolution typically takes 3 to 5 business days depending on your payment provider.
We retain active account data while your account is open. After you close your account, we keep transaction history and personal details for two years to resolve disputes, refund requests and regulatory enquiries.
Update your email, phone or address in Settings > Profile anytime. To request deletion of historical data, email support with your account ID. Deletion depends on local law and regulatory retention requirements in your region.
Contact support immediately via live chat or email. Change your password right away and do not make any more deposits or withdrawals until we verify your account security. Our team will review login history and help restore access if needed.
